Refund Policy

Our commitment

Payments are not open yet. For questions or disputes about a payment, contact us at alterenn.contact@gmail.com.

Rights and refund requests

Refund requests will be reviewed in accordance with applicable rights and terms communicated before payments open. No payments are currently available.

Reasons to request a refund

• Confirmed billing error (double charge, incorrect amount).
• Service unavailability for an extended period preventing effective use of the subscription.
• Clearly fraudulent purchase reported.

Reviewing requests

Each request is reviewed under applicable rights and the terms communicated at the time of purchase. The following situations may require individual review:

• Expired subscription whose main consumption has already been used (message quota, activated addons, unlocked content).
• One-time consumable add-on purchases (XP boost, additional slots, packs) once activated.
• Account suspended or banned for breach of the Acceptable Use Policy or the Terms of Service.
• A late request, subject to applicable rights.
• Manifest abusive behavior (repeated requests, documented fraud).

Procedure

CCBill is the planned payment provider. For any payment-related request:

1. Contact us at alterenn.contact@gmail.com with the purchase email, date and reason.

We will respond after reviewing your request.

We review requests received and respond by email.

Request processing

No payment-provider refund processing time is promised at this stage.

Chargebacks

Any chargeback initiated without contacting us first will result in immediate suspension of the account during the dispute. We cooperate with financial institutions to document every case.

VAT

Applicable tax information will be communicated before payments open. No order invoices can be issued while payments are closed.

Contact

For any refund question: alterenn.contact@gmail.com.