Privacy Policy

Last updated: April 2026

1. Data controller

The controller of your personal data is:

Déborah MANDOMBE, sole trader (French micro-entreprise) operating under the trade name Alterenn.

Address: 18 Square du Port aux Dames, 91170 Viry-Châtillon, France.

SIRET: 842 711 848 00023 — SIREN: 842 711 884 — APE code: 4791A.

No Data Protection Officer (DPO) has been appointed, as the activity does not require it under the GDPR. You may exercise your rights directly using the contact address above.

2. Data we collect

Payment data (card numbers, etc.) is handled directly by Paddle (Merchant of Record) and never stored on our side.

Account: email, username, password (hashed), avatar.
RP content: entities, lores, conversations, incarnations.
Age verification: data needed to grant access to mature content.
Technical data: IP address, user agent, error logs.
Subscription: status, plan and current period.

3. Purposes

We use your data to operate the Service, secure it, moderate content and improve user experience.

4. Sharing

Your data may be shared with our AI providers, our hosting provider and Paddle for payments. These services may process data under their own privacy policies.

5. International transfers

Some transfers outside the European Union may occur, framed by applicable legal safeguards (standard contractual clauses, adequacy decisions).

6. Retention

Account: activity duration + 30 days after deletion.
Technical logs: 12 months.
Billing data: 10 years (legal obligation).

7. Your rights

You have a right of access, rectification, deletion, restriction, portability and objection over your data. You can exercise these rights at any time by contacting us at alterenn.contact@gmail.com.

8. Security

We implement standard technical and organizational measures (HTTPS, access control, hashed passwords) to protect your data.

9. Cookies

We only use cookies essential to the operation of the Service.

10. Minors

The Service is strictly prohibited for persons under 15. Mature 18+ content is exclusively reserved for adult users (18 or older) who have validated the dedicated age verification. See our Age Policy.

11. Changes

Any substantial change to this policy will be subject to reasonable prior notice.